Project Management to Execute Change


Many people think that project management applies only to construction. But projects come in many shapes and sizes – hiring staff, building a new website, launching a new product/service, installing machinery or working in improvement teams. In fact any piece of work to achieve a specific objective, in a limited amount of time, with limited resources that must run smoothly can be a project.

Are any of these familiar?

  • Only having a fuzzy idea of what is trying to be done
  • Promises being made that cannot be reasonably kept
  • Over estimating what resources will be available and what they can do
  • Running into unforseen problems
  • Losing control
  • Having too little information too late, or too much irrelevant information
  • Running out of time
  • Running out of money

If you’ve come across some or all of these then you should consider Project Management Primer.

Project management improves the likelihood of success by providing clarity both of the project objectives and of the role of each member in the project team. It allows for better management of resources and control of changes during the life of the project. So project management methodology supports effective delivery of business objectives.

Event Objectives

This event will provide you with the opportunity to learn and understand the principles and practices of project management. You will also receive a set of templates to accelerate project planning and help you focus on delivering results. By the end of the session you should have a clear understanding of the meaning of project management and be able to:

  • Define what a Project is and its difference from normal Operations
  • Describe the phases and benefits of the Project Life Cycle
  • Define the roles within a project of the Project Manager, Owner, Team and Stakeholders and associated organisational matters.
  • Develop a project plan including:
  • Collecting and clarifying Requirements
  • Agreeing the project Scope
  • Creating a dependable Work Breakdown Structure
  • Estimating time and resource requirements
  • Developing an effective Communications Plan
  • Managing Risk appropriately
  • Monitor and control the execution of a project
  • Cope with change
  • Close out and review for future improvements

Who should attend?

This event has been designed to help busy managers who don’t necessarily have Project Manager in their job title. However they are increasingly being expected to manage projects both large and small while delivering ‘more with less’.

In House Option Available

Many of our customers prefer to run this type of course in house for a group of their own people working on their own issues. Please contact CforC to speak to an Executive about your organisation’s particular needs.

Interested? – then contact me on or visit our website at 

Balanced Scorecards & Strategy Maps


In today’s challenging financial environment there is a fundamental imperative for any organisation to be able to develop a clear strategy for its future success and to deliver on this strtaegy. Too often, however, organisations spend time developing strategies and business plans that fail to be implemented successfully. The use of strategy maps and balanced scorecard enables organisations to clarify their vision and strategy and translate them into actions at all levels within an organisation. When fully deployed, the use of strategy maps and the balanced scorecard transforms strategic planning from an academic exercise into the driving force of an enterprise.


The aim of this session is to introduce the principles of Strategy Maps and the Balanced Scorecard and show how they can be used to develop and align objectives and targets, monitor performance and drive improvement. The session will include syndicates giving you an opportunity to begin constructing a strategy map and a scorecard. It will allow you to understand the key elements and aims of strategy maps and the balanced scorecard and how to use and implement them, in an integrated manner, to manage and measure organisational performance.

You will gain learning and insight that you will be able to apply in your workplace tomorrow. This personal development workshop is suitable for people from the private, public and voluntary sectors.


  • Basic concepts of strategy maps and the balanced scorecard and how they can be used to improve organisation performance
  • How strategy maps and the balanced scorecard apply to different types of organizations
  • How to build and implement a strategy map and scorecard for your oganisation
  • How to develop more meaningful performance measures
  • The use of templates to help with its design and deployment.
  • The learning style is highly participative and interactive. You will work as part of a team working on a case study to design a Scorecard and Strategy Map.


This training workshop is suitable for senior and middle managers from any organisation. Experience or prior knowledge, whilst helpful, is not required as this workshop is fully self contained. The focus is on how scorecards are actually done in practice and in the workplace.

Interested? – then contact me on or visit our website at 

Personal Development – Process Mapping to Drive Process Improvement

What is a Process Map?

A process map is a visual tool used to illustrate your core processes. It’s a communication tool, a planning tool, and a tool to drive unnecessary costs out of your organisation. A practical tool to help you identify and address core problems in your organisation.

PROCESS MAPPING is an essential and critical stage in the search for performance improvement. Yet the approach is not widely recognised or understood. PROCESS MAPPING will help managers and staff alike discover where the real problems lie and identify opportunity for improvement.

Why Attend?

Whether delivering a service or producing a product, successful organisations are in continual pursuit of better, faster and cheaper. An agreed, accurate understanding of your processes will provide new sources of rich stimulation for ideas to solve problems and find improvements.

The Centre for Competitiveness has designed this one-day course so that your business may use Process Mapping as THE TOOL to drive improvement. The techniques explained in this practical “hands-on” workshop will yield real, timely, and motivating results.


  • Understand the process of mapping
  • Learn the six levels and types of process maps, including SIPOC
  • Engage your people in finding improvements
  • Find causes or problems that contribute to inefficiency
  • Learn how to identify key processes and select processes to map
  • Learn how to use the map to improve the process
  • Explore more ways to improve processes
  • Learn key tips for facilitating improvement groups

Interested? – then contact me on or visit our website at 

Drenagh Estate wins Gold Star for Customer Service Excellence

On 29 July 2012 Drenagh Estate and Hotel of Limavady were awarded the prestigious EFQM Gold Star for Customer Service Excellence. This is a European Benchmark of Better Practice and is a tremendous achievement. It is an outward indication for customers and suppliers alike that Drenagh is committed to a “Journey of Excellence”.
Drenagh was supported in their Journey to Customer Service Excellence by Limavady Borough Council.
Cathy Murphy of Drenagh says: –
It was a pleasure working with you especially when you were able to make the process so simple and informative yet thought provoking.
We look forward to seeing it help boost our sales and I am also looking forward to the formal presentation.
Once again; thank you for all your help and assistance.
Cathy Murphy
Senior Manager, Business Development

Personal Development – Facilitating with Ease to get the Win:Win Solution


These days it is impossible to be part of a business or any organisation without attending meetings. They may be staff meetings, project planning groups, process improvement workshops or any other situation that requires a group of people to come together to share information, generate ideas, evaluate options, build consensus or take decisions.

 Excellent course – highly recommended!       Cathy Lavery 
General Management Support Unit, Southern Education and Library Board


Something that many of them can have in common is the feeling of frustration and wasting people’s time and resources as well as not fully achieving the objectives that the meeting was set up for.

To get the most from your people, you need to know how to create buy-in, generate participation and empower people. It is impossible to build teams, consistently achieve consensus or run effective decision making meetings without facilitation skills. The good news is that these skills can be mastered by anyone.


This one day, highly interactive workshop will make the core facilitation tools and techniques available to you as well as providing opportunities for you to gain skills in their application. During the day you will cover:

* What is a Facilitator?
* A 4-step Model for working across boundaries
* How to get people involved
* Overcoming barriers to participation
* The 6 Decision Making Options
* Managing Conflict
* Making an Intervention
* Planning a Session

Who should attend?

* Team leaders or members
* Project and task force leaders
* Supervisors or managers who hold staff meetings
* Community development practitioners
* Quality and process improvement leaders
* Change managers
* Consultants
* Anyone who needs to lead meetings and gain participation of others in the process.

Interested? – then contact me at  for further information, or visit our website at 

Personal Development – Time Management Effectiveness

If your bank credited your personal account with £480.00 every morning and then cancelled whatever part of the amount that you failed to use by 5.00 p.m., what would you do? Draw out every pound and penny, of course!

Well, Time is like that bank; every morning, we are each credited with 480 minutes in an eight-hour working day, and 1440 minutes in a 24-hour period. Every night, our “time bank” writes off as lost whatever we have failed to invest in a good purpose. It carries no balance forward and allows no overdrafts. Each new day, it opens a new account with us, and each night it burns the record for the day.
What is this approach?

This training workshop enables participants to self-discover the essential principles in effective Time Management. It is centred on a self-administered time management effectiveness profile that provides a detailed process for assessing each participants existing capacity to manage their time efficiently. This is done by measuring time management ability in seven competencies: –

  • Personal Focus
  • Preparation
  • Organisational Ability
  • Pressure Management
  • Delegation
  • Interruption Management
  • Results Orientation

The profile identifies the areas for improvement and is conducted in advance of the workshop. On the day, time and energy is then focused on these specific areas for improvement, thus ensuring the maximum effectiveness of time spent at the training workshop.

It has been tailored to suit the Ireland/Northern Ireland context and is part of the management and leadership personal development portfolio of Adrian Gundy from the Centre for Competitiveness.

What happens on the day?
The completed participant time management effectiveness profiles are returned to the trainer in advance of the training day, so that effective time planning can be executed. The workshop is then tailored around these needs and identified areas for improvement. The workshop is organised like this: –

  • Presentation of the assessment profile structure
  • Overview of the seven competencies
  • Feedback session
  • Personal Action Planning

This workshop will not in itself improve the way you manage your time. What it will do, however, is offer methods and processes that have been researched and used successfully by many others, and suggest that some of these will be helpful to you. It will not prescribe specific activities or make recommendations about what work to discontinue or re-prioritise. You must identify what will work for you, or what you are willing to try. Remember,

“Time Management is Self-Management”

Who would benefit from this approach?

Absolutely anyone in any organisation at any level. It is equally appropriate for the private, public and voluntary sectors and for any size of company or organisation.


Watch me show you how to save up to 35% time daily! –  click here

Please contact or for further information call (028) 9073 7950.

What is your biggest challenge to growing your business?

After nearly four years of economic downturn, and with experts saying it’ll be next year, 2013 before things change, many businesses have lost sales. Some are now looking to try to recover the lost business, or even go for growth. Tell me what is your #1 challenge – what is the main thing that holds you back from going for growth?

I will publish the results and post some ideas for growth strategies that should help.

Take the poll now…