Northern Ireland company A F Davison Ltd are celebrating after recently becoming the first haulage company in Ireland to win a prestigious EFQM Gold Star for Service Excellence.
Representatives from the company were invited to attend a special reception at Banbridge District Council Civic Building on Tuesday 16 September where they were honoured by Council Chairman, Councillor Marie Hamilton in recognition of their of achievement.
The EFQM (European Foundation for Quality Management) Gold Star Excellence programme was a joint business improvement initiative between Banbridge District Council and the Centre for Competitiveness. The programme was designed to aid local companies in implementing effective international customer service practices, thereby benefitting the companies both at home and abroad.
A F Davison Ltd enrolled in the programme in early 2013 and were awarded the Gold Star in June 2014. The company was established over 40 years ago and have proven record in placing a high value on providing the best level of service possible, a fact highlighted by their motto, ‘Dedicated to Service’.
Speaking of their award, Allan Davison, Managing Director of A F Davison commented: ‘‘Here at A F Davison Ltd we pride ourselves on delivering the highest level of service. We really appreciated the support from Banbridge District Council and the Centre for Competitiveness giving us the opportunity to enrol in and complete the EFQM Gold Star Service Excellence programme. Achieving the Gold Star Award is fantastic external recognition of the work we do and the level of service we strive to achieve. In today’s competitive market it is more important than ever to put your customers first, meeting their needs and more, and so A F Davison Ltd motto continues to be implemented and displayed with pride – Dedicated to Service”.