LEAN for Services, Public Sector and Healthcare

LEAN for Services, Public Sector and Healthcare is an new and insightful approach that brings proven LEAN thinking and practice to service companies and organisations, the Public Sector and to Healthcare Organisations in a way that fits well, using understandable language with Service examples. LEAN methods and practice has long been proven successful in manufacturing environments, but has always struggled to gain anything like the same success in services, public sector and healthcare.

Dr. Adrian Gundy has spent the last twelve months researching into the application of LEAN in service, has developed this new approach and successfully piloted it withProcess Image service organisations. It is not just about changing the terms and examples from manufacturing to service, rather it is about understanding the fundamental shift in thinking and approach. LEAN in manufacturing focuses on flow and inventory, whereas LEAN in service focuses on flow and productivity.

This highly interactive 1-day workshop uses reflective learning, introduces new thinking, learning by participation and doing, team exercises and a DVD training problem to cover a full and focused agenda that covers these subjects: –

  • Introduction to LEAN – setting the context for service
  • The Toyota Way – why the 4Ps work in service
  • The Toyota 14 Principles – and how they are interpreted and used in service
  • Value Stream Mapping for service – using a Canadian healthcare better practice
  • Introduction to the 8 MUDA – in service there are 8 , not 7 as in manufacturing
  • Standardised work training film and team exercise using LEAN A3 template

Towards the end of the afternoon, participants will join together for group work on selected participants internal processes – to apply and consolidate the learning.

Check out the Centre for Competitiveness website here to see when the next open/public workshops are going to be held in both Dublin and Belfast.

The Authority on New Product Development

New Product Development is one of the most important challenges

pdma book coverfacing organisations today — The Product Development and Management Association (PDMA) Handbook of New Product Development 3rd Edition provides an exceptional review of cutting edge topics for both new and experienced product development leaders. It offers a comprehensive and updated guide to the practices, processes and tools critical to achieving and sustaining new product/service development success in today’s world, delivering valuable information about the fundamentals as well as emerging practices such as venturing, virtual product development and the use of social media in NPD.

As the premier global advocate for professionals and organizations working in the fields of new product/service development, PDMA has assembled in the Handbook unique content on the critical aspects of product development success including its 2012 Best Practices Research, Lessons Learned from its Outstanding Corporate Innovator Award Winners and keys to success from organizations with proven innovation track records. The 3rd Edition is an essential reference for anyone with responsibility for product development activities, from novices looking for fundamentals to experts seeking insights on emerging concepts, and is relevant for all functions and all product/service industries.

Kenneth B. Kahn is Professor and Director of the daVinci Center for Innovation at Virginia Commonwealth University

To order visit http://wwww.amazon.com or http://www.amazon.co.uk

ISBN: 978-0-470-64820-9, Hardcover, 504 pages,

You can join the Irish and UK Affiliate of PDMA here http://www.pdma.org  We have an active LinkedIn community and host regular events in Belfast and Dublin.


Maximise Your Impact…!

Improve Your Personal Effectiveness!

Do you want to develop yourself into a high-performing Leader. Manager, Team Lead, Change Agent? Or just develop your personal effectiveness and performance? Well, to achieve this, you need to further develop those key skills that drive performance.success cliff

This is a series of 10 Personal Effectiveness Development programmes from which you can choose the one(s) that you wish to do. These complete programme list is: –

  1. Sales Effectiveness
  2. Management Effectiveness
  3. Leadership Effectiveness
  4. Team Building Effectiveness
  5. Negotiating Styles to Win
  6. Change Management Effectiveness
  7. Listening Effectiveness
  8. Emotional Intelligence
  9. Communications Effectiveness
  10. Time Management Effectiveness

The delivery model is the same for them all, a tried, trusted, proven model of helping people focus and concentrate on key skills development over time. Its a 3-Step Model:

1. Each programme starts with you completing an online self assessment. This is an academically proven competence benchmark that sets out your strengths, areas of relatively weaker performance and preferences. This will help you focus your time and energy on what really matters most. Its a different assessment tool for each programme, specifically developed to focus on that particular area. These assessment instruments have been developed through partnership with Harvard Business Review.

2. Download your report. Each programme presents you with a very comprehensive report with a full breakdown and analysis of your assessment, lots of ideas and suggestions for improvement actions, Best Practice tips, the content is extremely comprehensive. Its an incredibly useful and helpful personal report. In addition, most of the programmes have the functionality for you to ask others, peers, your boss, your team, anyone at all, to complete the same assessment on you, thus giving you a full 360 degree view and feedback.

3. You will then have a full 1-hour coaching session with Dr Adrian Gundy at a time to suit you. At this session, your report will be discussed, observations and insights uncovered and guidance offered to help you write your own Personal Development Plan.

How Does It Work?

Its simple, yet very effective. This is how it works: –

  1. Choose the personal development programme you want to do. Simply click on the mouse and complete the registration form.
  2. Enrol on the programme by clicking on the mouse and completing the registration form.
  3. You will receive an email with instructions and the hyperlink to the online assessment.
  4. Follow the instructions, make some time, and complete the assessment.
  5. Download your copy of the assessment. Read and Digest!
  6. Contact the Centre for Competitiveness and make your Coaching appointment with Dr Adrian Gundy.
  7. From your assessment and coaching session, write your Personal Action Development Plan complete with SMART objectives.
  8. Over time work towards achieving your development plan by focussing on new skils, different ways of working, experimenting and trying things out. Review at 3 and 6 monthly interviews. Confirm your progress and record your iimproved effectiveness! Celebrate!

Who Should Use This Approach?

Absolutely anyone who want to improve their personal effectiveness and performance. Whether you are a senior Leader, a Line Manager, Team Lead/Supervisor, long-time experienced worker or a budding Fast-Track graduate – these programmes cover 10 essential capability areas that really drive performance. Everyone can improve, everyone can benefit, everyone should take up the opportunity to grow and develop.


Simply go the Centre for Competitiveness events page at http://www.cforc.org/events and click on the ‘Improve Your Personal Effectiveness’ link and register your interest.

So What Are You Waiting for?

We are what we repeatedly do. Excellence, then, is not an act, but a habit.   Aristotle

Project Management to Execute Change


Many people think that project management applies only to construction. But projects come in many shapes and sizes – hiring staff, building a new website, launching a new product/service, installing machinery or working in improvement teams. In fact any piece of work to achieve a specific objective, in a limited amount of time, with limited resources that must run smoothly can be a project.

Are any of these familiar?

  • Only having a fuzzy idea of what is trying to be done
  • Promises being made that cannot be reasonably kept
  • Over estimating what resources will be available and what they can do
  • Running into unforseen problems
  • Losing control
  • Having too little information too late, or too much irrelevant information
  • Running out of time
  • Running out of money

If you’ve come across some or all of these then you should consider Project Management Primer.

Project management improves the likelihood of success by providing clarity both of the project objectives and of the role of each member in the project team. It allows for better management of resources and control of changes during the life of the project. So project management methodology supports effective delivery of business objectives.

Event Objectives

This event will provide you with the opportunity to learn and understand the principles and practices of project management. You will also receive a set of templates to accelerate project planning and help you focus on delivering results. By the end of the session you should have a clear understanding of the meaning of project management and be able to:

  • Define what a Project is and its difference from normal Operations
  • Describe the phases and benefits of the Project Life Cycle
  • Define the roles within a project of the Project Manager, Owner, Team and Stakeholders and associated organisational matters.
  • Develop a project plan including:
  • Collecting and clarifying Requirements
  • Agreeing the project Scope
  • Creating a dependable Work Breakdown Structure
  • Estimating time and resource requirements
  • Developing an effective Communications Plan
  • Managing Risk appropriately
  • Monitor and control the execution of a project
  • Cope with change
  • Close out and review for future improvements

Who should attend?

This event has been designed to help busy managers who don’t necessarily have Project Manager in their job title. However they are increasingly being expected to manage projects both large and small while delivering ‘more with less’.

In House Option Available

Many of our customers prefer to run this type of course in house for a group of their own people working on their own issues. Please contact CforC to speak to an Executive about your organisation’s particular needs.

Interested? – then contact me on adrian.gundy@cforc.org or visit our website at http://www.cforc.org/events 

Balanced Scorecards & Strategy Maps


In today’s challenging financial environment there is a fundamental imperative for any organisation to be able to develop a clear strategy for its future success and to deliver on this strtaegy. Too often, however, organisations spend time developing strategies and business plans that fail to be implemented successfully. The use of strategy maps and balanced scorecard enables organisations to clarify their vision and strategy and translate them into actions at all levels within an organisation. When fully deployed, the use of strategy maps and the balanced scorecard transforms strategic planning from an academic exercise into the driving force of an enterprise.


The aim of this session is to introduce the principles of Strategy Maps and the Balanced Scorecard and show how they can be used to develop and align objectives and targets, monitor performance and drive improvement. The session will include syndicates giving you an opportunity to begin constructing a strategy map and a scorecard. It will allow you to understand the key elements and aims of strategy maps and the balanced scorecard and how to use and implement them, in an integrated manner, to manage and measure organisational performance.

You will gain learning and insight that you will be able to apply in your workplace tomorrow. This personal development workshop is suitable for people from the private, public and voluntary sectors.


  • Basic concepts of strategy maps and the balanced scorecard and how they can be used to improve organisation performance
  • How strategy maps and the balanced scorecard apply to different types of organizations
  • How to build and implement a strategy map and scorecard for your oganisation
  • How to develop more meaningful performance measures
  • The use of templates to help with its design and deployment.
  • The learning style is highly participative and interactive. You will work as part of a team working on a case study to design a Scorecard and Strategy Map.


This training workshop is suitable for senior and middle managers from any organisation. Experience or prior knowledge, whilst helpful, is not required as this workshop is fully self contained. The focus is on how scorecards are actually done in practice and in the workplace.

Interested? – then contact me on adrian.gundy@cforc.org or visit our website at http://www.cforc.org/events 

Personal Development – Process Mapping to Drive Process Improvement

What is a Process Map?

A process map is a visual tool used to illustrate your core processes. It’s a communication tool, a planning tool, and a tool to drive unnecessary costs out of your organisation. A practical tool to help you identify and address core problems in your organisation.

PROCESS MAPPING is an essential and critical stage in the search for performance improvement. Yet the approach is not widely recognised or understood. PROCESS MAPPING will help managers and staff alike discover where the real problems lie and identify opportunity for improvement.

Why Attend?

Whether delivering a service or producing a product, successful organisations are in continual pursuit of better, faster and cheaper. An agreed, accurate understanding of your processes will provide new sources of rich stimulation for ideas to solve problems and find improvements.

The Centre for Competitiveness has designed this one-day course so that your business may use Process Mapping as THE TOOL to drive improvement. The techniques explained in this practical “hands-on” workshop will yield real, timely, and motivating results.


  • Understand the process of mapping
  • Learn the six levels and types of process maps, including SIPOC
  • Engage your people in finding improvements
  • Find causes or problems that contribute to inefficiency
  • Learn how to identify key processes and select processes to map
  • Learn how to use the map to improve the process
  • Explore more ways to improve processes
  • Learn key tips for facilitating improvement groups

Interested? – then contact me on adrian.gundy@cforc.org or visit our website at http://www.cforc.org/events 

Personal Development – Facilitating with Ease to get the Win:Win Solution


These days it is impossible to be part of a business or any organisation without attending meetings. They may be staff meetings, project planning groups, process improvement workshops or any other situation that requires a group of people to come together to share information, generate ideas, evaluate options, build consensus or take decisions.

 Excellent course – highly recommended!       Cathy Lavery 
General Management Support Unit, Southern Education and Library Board


Something that many of them can have in common is the feeling of frustration and wasting people’s time and resources as well as not fully achieving the objectives that the meeting was set up for.

To get the most from your people, you need to know how to create buy-in, generate participation and empower people. It is impossible to build teams, consistently achieve consensus or run effective decision making meetings without facilitation skills. The good news is that these skills can be mastered by anyone.


This one day, highly interactive workshop will make the core facilitation tools and techniques available to you as well as providing opportunities for you to gain skills in their application. During the day you will cover:

* What is a Facilitator?
* A 4-step Model for working across boundaries
* How to get people involved
* Overcoming barriers to participation
* The 6 Decision Making Options
* Managing Conflict
* Making an Intervention
* Planning a Session

Who should attend?

* Team leaders or members
* Project and task force leaders
* Supervisors or managers who hold staff meetings
* Community development practitioners
* Quality and process improvement leaders
* Change managers
* Consultants
* Anyone who needs to lead meetings and gain participation of others in the process.

Interested? – then contact me at adrian.gundy@cforc.org  for further information, or visit our website at http://www.cforc.org/events