Translink Project wins CIPD “Change Programme of the Year 2013” Award


The “Translink Project” is an major organisational development initiative that won the CIPD”Change Project of the Year” Award at the CIPD Northern Ireland Awards 2013. It embraces on-going change, reform and continuous improvement of the business within backdrop of reduced public funding and a challenging economic environment for customers. The “Translink Project” was designed, deployed and managed by Dr Adrian Gundy, from Centre for Competitiveness, to deliver outputs and benefits aligned to the corporate plan, to increase competitiveness and develop business performance through the continuous “pursuit of excellence”. Translink logo

The project aimed to develop “Best in Class” people management practices through the establishment of cross functional project teams to carry out research from world class organizations and use this learning to design and build bespoke solutions to be implemented within Translink. What marks Translink’s approach from others is that it required HR to work with top leaders within the organization to create and implement a Continuous Improvement culture and the climate for high performance. This involved engaging the organization’s Senior Executive Team to sponsor the Project, seconding a senior operations manager into a full time project management role and the deployment of senior business managers as project team leaders.

To maximize the collective contribution of the projects on organization performance, they were organized into four key work streams:

· Performance management

· Leadership and Change

– Employee Engagement and Internal Communications

· Strategic Learning and Development


The key objectives of the project were:

– Establish an appropriate management framework to embed excellence within the organisation.

– Define and create the Translink Leaderships Behavioural Framework to underpin corporate vision and values

– Formulate an appropriate employee engagement and internal communications strategy

– Create systems to drive a high performance culture.

– Create a learning and development strategy linked to organizational business requirements

Project Objectives

The “Translink Project” was designed for helping to embed customer focused growth, service improvements, enhanced commercialisation of services and developing an employer brand which attracts, motivates and retains the best people.

A well-defined project plan was the outcome for a structured planning activity that lasted 4 months (Start up June-Sep 2010) as well as the development of Project Management Translink Project project planskills for the team members.


The most important Stages of the project were:

Stage 1:-  Diagnosing the Change (oct 2010-march 2011). The project teams conducted desk research and benchmarking activity as well as reviewing the “As Is” state within Translink in relation to their work stream area.

Stage 2- : Creating Alignment and Options (march 2011-nov 2011). The project team developed solutions to improve Translink’s people practices in relation to their specific work stream.

Stage 3:-  Making it Happen (nov 2011-march 2013). Communication of project findings and final recommendations to the wider business through a series of road show presentations and briefing sessions followed by a phased implementation of project outputs.

The project governance structure involved:

– Executive Sponsorship and Steering Group: They provided guidance, comment and stage based challenge on the output of each project.

– Project Manager (2 year secondment): The Project Manager was responsible for the delivery of planned milestones on time and to budget.

– Project Team Leaders: The main task of the four project team leaders was that the work stream areas were effectively defined and managed throughout the project lifecycle and that their respective project achieved agreed outcomes.

The execution of this project was supported by the External Support of:

-The Centre for Competitiveness (CforC) provided development, coaching and facilitation throughout the projectCforC logo New

Penna and CforC worked with Group HR to develop an OD strategy and terms of reference for the programme

Ipsos MORI was commissioned to facilitate the Translink employee engagement survey: Your Company – Your Voice

 The main Key barriers to the successful execution of the project were identified and corrective actions designed and implemented: 

– Lack of Awareness and knowledge. Executive updates, lunch and learn workshops, regular team briefs and a dedicated webpage on the company intranet site were used to alert stakeholders after each key project milestone was achieved.

– Lack of Motivation. Project support/compliance was built into the performance objectives of each divisional executive and senior manager.

– Scepticism. Cross-functional teams were formed in which participants from throughout the business developed recommendations based on their own research and benchmarking activity.

– Skills. All project participants attended training on change management. Site visits to EFQM award winning organizations across UK and Ireland took place along with bespoke workshops delivered at Aston Business school. Each project team received on-going coaching support from the Centre for Competitiveness.


Launch of leadership Competency Framework. The framework was used as part of a new Group-wide talent and succession planning process and formed the basis for leadership development centres aimed at assessing the leadership competence of Translink senior managers.

Targeted Learning and Development. A structured leadership and management development curriculum aimed at developing leadership, professional and business skills has been implemented. The launch of a learning and development calendar, targeted strategic development programmes at team leader and supervisory level, the establishment of a strategic partnership with the Ulster Business School and the creation of a female leadership forum have all taken place in 2012.

Implementation of Employee Engagement Survey. This was followed by divisional focus groups and the formation of local action planning teams to drive improvements arising from survey feedback at a local level. A new Group-wide briefing process, ‘Team Talk’, has been implemented.

Implementation of new Performance Management System. An updated system incorporating the three key themes of performance improvement, development, and managing behaviour has been implemented. A training programme supported this for all managers engaged in appraisals.

Key Results.

The project was initiated to improve the change readiness of the organization before progression towards the establishment a Continuous Improvement culture to embed excellence within Translink.

Since the implementation of work stream recommendations the organization has undergone an assessment against the EFQM Excellence Model in which it attained a European Recognized for Excellence Four Stars award.

In addition, Group Human Resources attained an IiP Gold Standard-the most recognized accolade in the UK for business improvement through people. By achieving Gold it is now part of the top 1% of UK organization recognized by IiP.

Project Management to Execute Change


Many people think that project management applies only to construction. But projects come in many shapes and sizes – hiring staff, building a new website, launching a new product/service, installing machinery or working in improvement teams. In fact any piece of work to achieve a specific objective, in a limited amount of time, with limited resources that must run smoothly can be a project.

Are any of these familiar?

  • Only having a fuzzy idea of what is trying to be done
  • Promises being made that cannot be reasonably kept
  • Over estimating what resources will be available and what they can do
  • Running into unforseen problems
  • Losing control
  • Having too little information too late, or too much irrelevant information
  • Running out of time
  • Running out of money

If you’ve come across some or all of these then you should consider Project Management Primer.

Project management improves the likelihood of success by providing clarity both of the project objectives and of the role of each member in the project team. It allows for better management of resources and control of changes during the life of the project. So project management methodology supports effective delivery of business objectives.

Event Objectives

This event will provide you with the opportunity to learn and understand the principles and practices of project management. You will also receive a set of templates to accelerate project planning and help you focus on delivering results. By the end of the session you should have a clear understanding of the meaning of project management and be able to:

  • Define what a Project is and its difference from normal Operations
  • Describe the phases and benefits of the Project Life Cycle
  • Define the roles within a project of the Project Manager, Owner, Team and Stakeholders and associated organisational matters.
  • Develop a project plan including:
  • Collecting and clarifying Requirements
  • Agreeing the project Scope
  • Creating a dependable Work Breakdown Structure
  • Estimating time and resource requirements
  • Developing an effective Communications Plan
  • Managing Risk appropriately
  • Monitor and control the execution of a project
  • Cope with change
  • Close out and review for future improvements

Who should attend?

This event has been designed to help busy managers who don’t necessarily have Project Manager in their job title. However they are increasingly being expected to manage projects both large and small while delivering ‘more with less’.

In House Option Available

Many of our customers prefer to run this type of course in house for a group of their own people working on their own issues. Please contact CforC to speak to an Executive about your organisation’s particular needs.

Interested? – then contact me on or visit our website at