A word from the Minister at the launch of Gold Star for Customer Service Excellence Recognition Scheme on 23 June 2011.
A healthy and vibrant SME business community is vital if we are to grow the private sector, rebalance the economy and create new jobs. Northern Ireland, as a relatively small regional economy on the periphery of Europe, faces significant economic challenges.
The capability of our SME community to compete in Europe and further afield is essential if our private sector is to grow and prosper.
The ‘Gold Star’ for Customer Service Excellence Recognition scheme implemented by the Centre for Competitiveness, working with NI Chamber of Commerce and The Consumer Council, is a significant milestone in the area of business support. The pilot programme of six companies has been particularly successful with the participants all reporting tangible and real business impact.
I welcome the opportunity to launch the Gold Star Scheme, which will help small and medium businesses develop the world-class levels of customer service that will help them to compete effectively on the global business stage.
Minister of Enterprise, Trade and Investment